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Our Client
Our client employing over 300,000 employees worldwide, they are one of the biggest and well established supply chain solutions company.
The Challenges
Act as the customer single point-of-contact for all After-Sales activity for assigned customers. As the overall account owner, manage the customer solution & relationship on a day-to-day basis, to include:
- Day-to-day operational and service related interactions
- Issue escalation and resolution
- Schedule on-site meetings and conference calls
- Quarterly Business Review coordination and management
- Key Performance Indicator management
- Program Change Management
- Overall cross-functional solution coordination
- Consultative advisory services
- Continuous process improvement
Develop annual account/program strategy plan detailing current state, strategic engagement, continuous improvement plan & initiatives roadmap with goal and objectives, as well as Risks & Growth Opportunities. Coordinate/agree program plan & roadmap with customer & internal stakeholders. Initiate and manage the development & implementation of customer's specific enhancements that improve the overall service performance and profitability of the customer. This requires careful cross-functional coordination of activities and resources. Manage scheduled business review meetings and/or conference calls with customers to review performance metrics (KPIs), initiate the development and drive the implementation of service improvement and/or cost reduction initiatives to meet or exceed the performance targets as agreed with the customer.
What It Takes
Degree qualified, talents must have at least 5 years of Supply Chain Distribution experience with strong CRM background. Candidates with more than 8 years of relevant experience with strong analytical skills will be considered for the Senior Manager role.